Frequently Asked Questions
Is VAT charged?
If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.
What are the terms and conditions?
You can see the terms and conditions here
How can I get offer of bulk amounts?
When you are logged in and you add products to the shopping cart, you have the ability to send offer requests to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.
Can I pay with invoice?
If you have already established a customer relationship with Beincart, you will be granted the ability to pay using an invoice. If you have ordered several times from Beincart but you don’t see the invoice as a paying option on the checkout, please contact email@example.com and we will check why the invoice is not activated on your account.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact firstname.lastname@example.org
Do you have the product in stock?
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
How to contact customer service?
Can I return a product?
If you want to return a product, please contact email@example.com
How do create an account?
Go to our page and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
How can I retrieve my password?
You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
How do I change my personal details or email address?
You can easily change all your information on your account. Go to login page and log in, then click “my account” and “edit”. Here you can change all your contact information.
Is beincart store secure?
Yes, Of course, our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
Can I track my order?
We will send you the tracking code of the shipment when the parcel has been sent.
Shipping time will be confirmed on the order confirmation document.
Shipping costs are dependent on your location and the products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.
Changing the shipping address?
You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.